 Welcome to the infant, child and adolescent Mental Health Service: iCAMHS
iCAMHS is a team of specialist health workers who provide very specific assessment and treatment for mental health related problems in children and young people, we also provide support for guidance for their carers, family and whanau. Our team is made up of doctors, nurses, social workers, cultural support, psychologists, child psychotherapists and administration support. Click for iCAMHS brochure
The web-page is split into helpful areas where hopefully you can find the information that is most relevant to you.
 How To Access iCAMHS
We accept referrals from G.Ps, other health professionals, Oranga Tamariki, other agencies and schools
Our service is free of charge. If your child is 16 or over they may make a self-referral by telephone (07) 343 5005, or drop-in to iCAMHS. You can find us at Te Aka Mauri - Library and Children's Health Hub, 1127 Haupapa Street. Between 8am and 9am entry is on the Haupapa Street side (visitors are to use the intercom at the back of the building and wait to be let in.) Between 9am and 4:30pm the entrance is through the main library entrance.
If your situation is urgent/emergency, please contact the Crisis Assessment and Treatment Team on 0800 166 167.
 Consent
You need to CONSENT on behalf of your child for involvement with our service. We also require your permission to share, or request additional information from other professionals/agencies, such as school and other medical professionals .
If your child is 16 or over they may consent in their own right, however we strongly recommend that there is family input.
 Confidentiality
We need to keep written records of all our contacts with you, and this information is kept confidential and secure.
Confidentiality may only be breached (that is we will have to tell someone) when we are concerned that you or someone else is at serious risk of harm, or that a criminal offence has been or is to be committed.
We will make every effort to you and your parents, carers and whanau before this happens.
Responsiveness to Maori
iCAMHS has access to cultural support from the Te Aka Matua Service, who provides specialist tangata whenua services. We are committed to providing a service that meets the needs of tangata whaiora, whanau and iwi/hapu by ensuring that tangata whenua values, beliefs, customs, language and traditions are acknowledged and respected.
Our iCAMHS whai manaaki will use the principles of whanaungatanga which ensures tangata whaiora, whanau, iwi/hapu have the opportunity to participate in assessment, treatment and discharge planning.
Culturally appropriate services
We endeavour as a service to meet the individual needs of all those who access our services.
Our team will work with you and your family to ensure that your cultural needs are met in a way that is safe and appropriate for you. This can be further discussed with you at your initial appointment at iCAMHS.
 Quality Assurance: Your right to comment, compliment or complain
Your child, you and your family and whanau are entitled to a service that respects your cultural, religious beliefs and values, a service that is courteous, professional and responsive to your needs.
Please let us know verbally or in writing what you think.
If the service you receive fails to meet these things, please discuss with your child’s key worker, or the clinical nurse manager.
There is support and advice available independently of the iCAMHS team.
Our team safety zero tolerance
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