The paediatric department at Lakes DHB provides secondary paediatric services for children 0-14 years.


Paediatric information for parents



In an emergency


For life threatening emergencies please call 111. Depending on your location, your child will be taken to either Rotorua or Taupo Hospital Emergency Department and assessed. (Please note that ambulance services are not fully government funded. Details of fees can be found at:


For other acute medical problems please see your GP who will treat your child.  In some circumstances they may refer your child to the Paediatric Department at Rotorua Hospital. Your child will be seen by a Senior House Officer in paediatrics on admission and subsequently will be reviewed by a paediatrician.  All acute admissions are reviewed in the Emergency Department to assess the severity of your child’s condition.






Lakes Primecare Medical Centre provides out of hours general practice accident and urgent medical care between 8.00 am and 10.00 pm, seven days a week.


Address: 1165 Tutanekai Street, Rotorua, Tel 07 348 1000


Anyone may attend at any time – no appointment is necessary. Fees are payable and vary dependent on whether you are a Rotorua resident and whether you visit out of hours.


For medical emergencies, you may also visit Rotorua Hospital Emergency Department which is a free service, available 24 hours per day. We try to treat children as soon as possible, however during busy periods you may have to wait several hours (our aim is that this should be no more than 6 hours).  Note: Emergency Department is focused on emergencies and less-urgent problems are triaged depending on severity at presentation.




Out of hours emergency care is available until 10pm by calling your GP. You will automatically be put through to the on-call doctor.


After 10pm you should visit the Taupo Hospital Emergency Department. Please note that if your child needs inpatient medical treatment, you will be transferred to Rotorua.


For all other non acute problems


Please see your GP or Well Child Provider. They will assess your child’s condition and discuss the best option with you, including whether to refer you to a hospital specialist. If your GP thinks your child needs to be seen within 3 weeks, he or she will discuss this with the paediatrician on call. Otherwise a referral will be forwarded to the Paediatric Department by your GP.  


We also accept written referrals from other health and educational professionals and social agencies working with children living within the Lakes DHB service area.


Once a referral is received, it is prioritised by the Paediatric Department based on the referral information. Both you and your GP will be informed of the estimated clinic date if an appointment is necessary, or with advice if your child does not need to be seen in clinic. Appointments are then arranged between three weeks and six months depending on the urgency of the problem. Where appropriate, referrals may be redirected to other departments, for example, Dietitians, Dermatologist, Child Development Team (for developmental issues) or to iCAMHS (Infant, Child and Adolescent Mental Health Service) for ADHD, autism or mental health issues. Surgical problems are seen at Rotorua or Taupo Hospital by visiting paediatric surgeons from Waikato Hospital.


Please inform your GP if your child’s condition changes as he or she might have to contact the paediatric department with more up to date information that might change the prioritisation given to your child’s appointment.




Babies that are born early; are very small or have other acute problems at birth will be referred to the Paediatric Department who may admit your child to the Special Care Baby Unit (SCBU) if indicated (or may be involved in their care on the Perinatal Unit). Very unwell or babies of less than 32 weeks gestation are usually transferred to Waikato Hospital for ongoing treatment.


Very sick children may be cared for in Rotorua Hospital’s Intensive Care Unit (ICU), but are sometimes transferred to Starship Hospital for further treatment.


Young children with surgical problems are often transferred to Waikato Hospital for surgical treatment.


paediatric inpatients


Children’s Ward, Ground Floor, Bridgeman Building, North Wing, Rotorua Hospital, Pukeroa Road, Rotorua 

 For children staying overnight in our Children’s Unit, there are facilities for one parent or caregiver to stay with their child. Visitors are welcome 11.00am - 1.00pm and 4.00 - 8.00 pm.


Admission to the Children’s Unit is either via the Emergency Department  for acute illnesses or by appointment for a scheduled procedure. 


Special Care Baby Unit (SCBU) is the location for babies requiring additional care in the newborn period, and is located adjacent to the Birthing Unit and the Perinatal Unit on the Ground Floor of Bridgman Building.




The Paediatric Department outpatients service offers appointments during scheduled clinics, by referral only, Monday to Friday 9.00 am - 4:30 pm.  If you can’t keep your appointment, please phone and tell us as soon as possible so we can offer the appointment to someone else.


Rotorua Paediatric OutpatientsOn arrival, please report to the Ambulatory Centre, Ground Floor, Whakaue Rauoranga


Taupo Paediatric OutpatientsOn arrival, please report to the Main Reception, Taupo Hospital, Kotare Street, Taupo


The Child Development Team is located at 1134 Hinemoa Street, Rotorua. There are also two visiting neurodevelopmental therapists based at Taupo Hospital, Kotare Street, Taupo. 




Government funding of health and disability services means that New Zealand citizens, residents and other eligible people receive free inpatient and outpatient public hospital services, subsidies on prescription items and a range of support services.


If you are not eligible, you will be required to pay for the full costs of any medical treatment you receive during your stay.


To check whether you meet the specified eligibility criteria, and for reciprocal health care information, please visit the Ministry of Health website:




Travel assistance may be available if referred between Taupo and Rotorua Hospitals. Please check with our national travel co-ordinator on extension 7849 for details of eligibility and how to claim or visit:




We regularly review our service and welcome your feedback. You can provide feedback about child health services you have received by either writing to:


Woman, Child and Family Service

Lakes District Health Board
Rotorua Hospital
Private Bag 3023
Rotorua Mail Centre
Rotorua 3046
New Zealand


Or emailing us:




Contact details

To cancel or change an appointment please call the hospital switchboard on (07) 348 1199 and ask for the relevant extension number:



Children’s Outpatient Clinic - Rotorua


Children’s Outpatient Clinic - Taupo


Child Development Team Administration Support