Welcome to Mental Health & Addiction Services for the Lakes district
Mental Health and Addiction Service

Staff in the Mental Health and Addiction Service are committed to supporting service users through their journey of recovery. Staff provide specialist assessment, intervention and support for those adults, adolescents and children who are experiencing mental illness and/or addiction issues. The aim of the service is to minimise disruption to the lives of patients and their families/whanau, which is why the majority of services are delivered in the community with inpatient services available, if required. 

The Mental Health and Addiction Service covers the whole age continuum and services the Lakes DHB region, which includes Rotorua, Taupō, Turangi, Mangakino. 

The clinical services provided are;

Mental Health Triage team for Mental Health & Addictions Service (adult)
This service takes all referrals to the LDHB Mental Health & Addiction Services (adult). All referrals are triaged via multi disciplinary team, which includes psychiatrist, registrar, social workers, and community mental health nurses. Referrals can be received via the email address for Mental Health Referrals or fax 07 349 7883. People can self refer to the Mental Health Triage team at  the Mental Health Services building on the Rotorua Hospital site. The team offer initial assessment as required and refer to primary or secondary services. Queries can be directed to Mental Health Triage team at direct dial number of 07 343 7756.
Click here for Self Referral form

Infant, Child and Adolescent Mental Health Service (iCAMHS)
These specialist services focus on the particular needs of infants children, adolescents, and young people.  The iCAMHS team is located at the Te Aka Mauri - Library and Children's Health Hub, 1127 Haupapa Street.  (entry  point is through the main library entrance (between 9am and 5pm); or alternatively visitors can use the intercom at the back of the building on the Haupapa Street side and wait to be let in between 8am and 9am).

 • Community Mental Health & Addiction Services - Rotorua and Southern Lakes
We have two Adult Community Mental Health & Addiction teams – based in Rotorua and Taupõ covering Southern Lakes (Taupō; Turangi and Mangakino ). The team also includes a Perinatal team sometimes called Maternal Mental Health (pregnancy and the first year of birth) and the Lakes Opioid Treatment Service. Our Taupō based services also includes primary mental health and addiction clinicians who work closely with GPs in the region and deliver talking therapies.
Each community team has representation from psychiatry, psychology, community nursing, social work, occupational therapy and addiction specialists. The teams provide assessment and treatment services at home, in GP surgeries and also in a clinic setting. If you identify as Maori we have a Manawa Ora Community Mental Health worker who can provide you with cultural support. Our goal for service is to improve the emotional wellbeing of the people we serve. 

• Mental Health Services for Older People (MHSOP) 
This multi-disciplinary team offers assessment and treatment for people of 65 years and older living in our community with suspected severe mental illness and/or addiction – presenting in later life. We provide specialist care for people with dementia with BPSD (clinically significant behavioural and/or psychological symptoms of dementia). People under the age of 65 who experience "age related" mental health and addiction problems are also supported by the team.
We provide a community based service. Staff include: nurses; psychiatrists; social worker; occupational therapists and psychologists. We work from the premise of cultural empathy, acknowledging each person's unique cultural identity and will refer to specialist cultural support services (for example Te Aka Matua service for people who identify as Māori) when required. People are usually initially seen in their own homes and then followed up in outpatient clinics at our facility in Rangiuru Street, Rotorua and from the Taupō based Southern Lakes Community Mental Health & Addiction Service, which is based on the Taupō Hospital site. 
We also provide visits to the aged care facilities in the Lakes DHB region. 
Click to read the MHSOP Fact Sheet and MHSOP Brochure

Southern Lakes Mental Health & Addictions Team
Based in Taupo Hospital site, Ruia Te Hua Oranga provides specific and specialist services for infants, children, adolescents and family, youth specialty services, adult and older persons.

Acute Response Team (ART) - 0800 166 167 - 24 hours, fully mobile service
Lakes DHBs 24-hour-a-day, seven-day-a-week fully mobile Acute Response Team (ART) responds to mental health and addiction crisis in the Lakes DHB region. The team is made up of registered health professionals who are Duly Authorised Officers (DAO) and are able to provide advice about the legalities of The Mental Health Act to the public. The health professionals will arrange for an assessment of the person who is experiencing emotional distress as required in a place of safety which may be a person's home or a place in the community. If care in an inpatient setting is required they will liaise with the inpatient service to ensure this happens. This is not an emergency service therefore in case of imminent risk please contact emergency services.

• Acute Inpatient Unit (12 adult beds and two dedicated MHSOP beds)
Te Whare Oranga Tangata o Whakaue is an acute inpatient unit, which provides assessment, treatment, stabilisation and crisis care for adults and older persons with mental illness.

Lakes Opioid Treatment Service
This is a specialist service focussed on reducing the harms of Opioid Dependence (uncontrolled addiction to morphine, oxycodone, methadone, codeine, etc). The service is part of Lakes DHB Mental Health and Addiction Services. It is based in Rotorua with satellite clinics covering Taupo, Turangi and Mangakino.

Clients can self-refer, or can be referred by a medical practitioner or by other alcohol and drug services. When referred, clients are offered an appointment within 2 weeks.

General Hospital Mental Health Liaison Service

• Co-existing Problems (alcohol and other substances and mental illness)

Eating Disorder Liaison clinician

• Peri-natal Service
The Perinatal Mental Health Team at Lakes DHB provides support to mothers and babies and pregnant women who have mental health issues. The multi-disciplinary team members (MDT) discuss treatment options and will also consider referrals on to other services including Post Natal Therapy Services, Well Child providers and others.

Primary Mental Health Intervention Service (PRIMHIS)
PRIMHIS allows services to be delivered flexibly to the consumer, based on the shared deliberations of the GP and mental health nurse therapist), supporting the delivery of holistic care, and utilising the broad scope of mental health nurses. In the background also, in a strong supportive/consulting relationship, is the specialist psychiatrist available to both the nurse and general practitioner via telephone and one to one consultation/clinical reviews. 

Key  Personnel

PA to the Service Manager is Mildred Pretorius on extn 7995, 07-348 1199 

Service Manager is Esthe Davis

Clinical Director is Dr Sonja Quan

Clinical Nurse Director is Jo Price

Clinical Nursing Manager for the acute inpatient unit is AnnMaree Voss