National Travel Assistance - Lakes DHB Transport Bookings

National Travel Assistance and Services available
to NTA registered patients from the Lakes DHB area 


The National Travel Assistance Scheme may help you with travel expenses when your specialist refers you to see a specialist in a different location. Both specialists must be working at a publicly funded or publicly funded health care facility.

If you answer yes to any of the following you are most likely eligible for National Travel Assistance and should call the Lakes DHB NTA coordinator to register and enquire about the services we offer.

If you have been referred from one specialist to another specialist (not your GP/family doctor) and;  

• A child with a community services card (or linked to parents) and need to more travel 25km one way to your appointment
• An adult with a community services card who needs to travel more than 80km one way to your appointment
• Have 22 specialist visits within two months or
• Six specialist visits within six months and travel more than 25 km (child) or 50km (adult) one way to your appointment   



Lakes DHB Transport Service


To check a patient is eligible and to get them registered complete this simple two-step process;


1/   NTA Eligibility guide - please click here

2/   Referral Form - please click here.

To request accommodation for a patient  -  please click here for the Accommodation Form. 

  • All patients must be registered for National Travel Assistance before using this service.



    To register with NTA contact the Lakes DHB NTA coordinator  on 0800 768 537 - no later than 4.00pm the day before your appointment. 

     • There is no charge for using this service.

    • Pick up is from patient's home address, if you live in a rural area you will be required to catch the transport at an advised meeting point.

    • The service is available in Rotorua, Taupo and Turangi.

    • The times the transport leave are determined by the appointment times each day.

    • All bookings must be made through the NTA coordinator. 


    Please contact the Lakes District Health Board’s National Travel Assistance office on 0800 768 537 no later than 4.00pm the day before your appointment.


    Please note: Staff are not available to take bookings/enquiries on weekends and public holidays.


    Private Vehicle Mileage


    If you are eligible for NTA and choose to take your own vehicle you can claim back your mileage.  

    • Printed forms are available at most hospitals from the main reception.
    • You can also call your coordinator to send you a claim form in the post.
    • These must be taken to your appointment and stamped and signed by the attending facility/department.
    • These claims are then processed by the National office in Wellington. Postal information is located on the claim form.
    • Reimbursement is calculated at 0.28c per km, distance is calculated from patient’s home address to the attending facility.  


      Accommodation Costs


      If you are eligible and your accommodation is approved by your referring specialist, you can claim for some assistance.

      o You can contact the NTA coordinator who can make the accommodation booking on your behalf at one of our preferred accommodation providers.
      o Or you can make your own arrangements and claim back some of your accommodation costs.

      For any further enquiries please contact the Lakes District Health Board’s National Travel Assistance office on 0800 768 537. 


      Useful Links

      Link for Ministry of Health Website National Travel Assistance Section 

      For all patients/supporters requiring transport out of area phone 0800 768 537



      National Assistance Policy click here

      Lakes DHB Transport Bookings brochure - please click here

      NTA Eligibility guide- please click here

      Accommodation Form- please click here

      Please forward all  registration forms that require sign off to:     


      National Travel Assistance Co-ordinator
      Rotorua Hospital,Private Bag 3023,Rotorua 3046

      For all transport bookings and National Travel Assistance enquiries:
      Phone 007 348 1199 Extn: 7849


















    10/10/2016 11:57 a.m.
    Sue Wilkie