COMPUTERS ALL GO AGAIN AT LAKES DISTRICT HEALTH BOARD - (Archived)
Thursday 20 July 2017 1000 hours - COMPUTERS ALL GO AGAIN AT LAKES DISTRICT HEALTH BOARD
 

Thursday 20 July 2017 1000 hours

COMPUTERS ALL GO AGAIN AT LAKES DISTRICT HEALTH BOARD

Lakes DHB’s computer network system is back up again and all systems are working.

However, while the computer system is running again, staff are only able to view the two main patient management systems. This means paper based, manual systems are still also being used, until the laborious and lengthy job of entering all the clinical data from this week can be entered into the system, in chronological order.

Until that has been done, the manual systems of recording patient information will need to continue.

Incident Controller Gary Lees, who is the Director of Nursing and Midwifery for Lakes DHB, says staff have been warned there could still be failures in the system, and that there is a great deal of work to be done to fully restore the network and patient management systems.

He says a number of key pieces of work are all being advanced as part of achieving this permanent, robust solution. Gary Lees says the full recovery is expected to take some months.

"We continue to move quite cautiously as while our systems are all working, we are realistic about the possibility of further failures in the systems.”

Planning for the recovery phase is fully underway.

A fire early on Monday in the DHB's main computer server room on the Rotorua Hospital site caused a major outage which affected computer and patient management systems, along with email and Internet access for three full days. Rotorua and Taupo Hospitals and the DHB's community services reverted to manual systems, and patients were warned to expect delays.

Chief Executive Ron Dunham says the last few days have been very difficult and he is proud of how all staff have worked to ensure patients were safe and cared for during the outage.

He says the DHB is very grateful for the strong support and help from neighbouring DHBs, service providers and primary care, during the difficulties.

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