Planned NZNO nurses' strikes: 2 and 4 September 2025
NZNO nurses, healthcare assistants and some midwives plan to strike from 7am to 11pm on Tuesday 2 September and 7am to 11pm on Thursday 4 September. Patient safety is our priority and our hospitals will remain open. Continue to attend all appointments unless we have contacted you directly to reschedule.
For critical or life-threatening emergencies go to the emergency department or dial 111external link
If you are not sure how serious the problem is, call Healthline at any time for advice on 0800 611 116.external link
The hospital has a 24-hour emergency department accessed from the hospital main entrance off Water Walk Road. There are free and mobility parks close to the main entrance and a drop-off zone outside the main entrance.
We give priority to whānau of patients who are terminally ill or in the critical care unit. Eligibility is on a first come, first served basis. Whānau can stay for up to 3 nights, and this may be extended if needed.
Facilities
The house has one bedroom with 2 single beds, 2 sofa beds and 4 mattresses. All bedding, sheets, towels and tea towels are supplied and washed. Whānau only need to buy their food, wash their clothes and keep the house clean and tidy.
Whānau House is fully equipped, with its own kitchen, laundry, 2 bathrooms, dining area and a shared living area with television, and has a landline. It is also accessible by wheelchair.
Charges
$20 per night for each adult 15 years and older.
Children 14 years and younger stay free. $10 key deposit. This will be refunded when you return the key.
We give priority to whānau of patients who are terminally ill or in the critical care unit. Eligibility is on a first come, first served basis. Whānau can stay for up to 3 nights, and this may be extended if needed.
Facilities
The house has one bedroom with 2 single beds, 2 sofa beds and 4 mattresses. All bedding, sheets, towels and tea towels are supplied and washed. Whānau only need to buy their food, wash their clothes and keep the house clean and tidy.
Whānau House is fully equipped, with its own kitchen, laundry, 2 bathrooms, dining area and a shared living area with television, and has a landline. It is also accessible by wheelchair.
Charges
$20 per night for each adult 15 years and older.
Children 14 years and younger stay free. $10 key deposit. This will be refunded when you return the key.
The chaplaincy team offers confidential compassionate support, prayer and a listening ear in times of stress or lonelines.
The chaplains are available to people of all faiths and no faith and are here to support people of all religions and cultures. They can also contact your own religious or spiritual advisor and ask them to visit.
Chapel
The chapel is available for patients and visitors at all times. It is on the ground floor. Ask a nurse about service times.
Arrange a visit from a chaplain
Your nurse, social worker, ward clerk or healthcare provider can arrange for a chaplain to visit you, or you can ask to speak with a chaplain when you see them in the ward.
Blessing, rituals and ceremonies
Hospital chaplains provide appropriate blessing rituals for patients, their families and staff. This includes blessing rooms after death, equipment, wards, and workplaces.
Te Nīkau Hospital’s medical units have patient phones. If you want to phone a patient, it’s best to first call the hospital and ask to be transferred to the correct hospital unit. Unit staff will take a portable phone to the patient if they are able to take your call.
The hospital and grounds are all smoke and vape free areas.
Free public Wi-Fi internet access is available.
We provide a free interpreter service on request. The service is:
available 24 hours a day
includes most languages, including NZSL.
Plan ahead
If you have a disability and you need extra help at hospital, please plan your visit. Telephone before you arrive and ask to speak to the relevant service so we can plan for your needs.
Phone: 03 769 7400
Your support person
We encourage you to nominate one support person – a whānau/family member or close friend – to be with you when you need support. Tell staff who your support person is and they will make a note in your care plan.
Your support person might help you during a medical consultation, wait with you before a procedure, assist with your care, or be with you if you are seriously unwell or receiving bad news.
Other staff who can support you
Health Social Workers give free and confidential support services after an accident or illness.
Wheelchairs
Wheelchairs are at the main entrance. If none are available, please ask the receptionist at the main desk.
Accessible toilets
Wards and outpatient areas have wheelchair accessible toilets and showers.
Please talk to your nurse about your cultural needs. We can help you find cultural and ethnic groups to help with your health journey.
Kaiatawhai whānau support
The Kaiatawhai team provides patient and whānau (family) support using a Te Ao Māori approach. They focus on emotional and cultural support, equitable access to healthcare, and improving health outcomes.
Services
Whānau Ora – Korowai Whānau Service
Supports patients in the hospital and connects them to primary care services.
Available Monday – Friday, 9am – 4pm.
Whānau Ora – Long Term Conditions Management Service
Engages with Māori and Pacific people overdue for long-term conditions reviews, providing support for appointments.