Health and Disability Services

Consumer rights

To ensure quality of care and safety, every person who uses health and disability services has rights.

These rights and duties are clearly set out in the Code of Health and Disability Services - Consumer Rights.

The Code and your rights

  1. The right to be treated with respect.
  2. The right to freedom from discrimination, coercion, harassment, and exploitation.
  3. The right to dignity and independence.
  4. The right to services of an appropriate standard.
  5. The right to effective communication.
  6. The right to be fully informed.
  7. The right to make an informed choice and give informed consent.
  8. The right to support.
  9. Rights in respect of teaching or research.
  10. The right to complain.

Visit   to read the Code in full   and learn more about your rights and the complaint's process.

There are things you can do if you are unhappy about the service you received from an organisation providing health or disability services.

Please visit our key support person and patient advocates section for options and advice to help you.