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  • Patients, Visitors and Whānau Mā ngā Tūroro, Manuhiri, Whānau
    • For our patients
      • Your appointment
      • Your hospital stay
      • What to bring
      • Travel Assistance
      • Your patient rights and privacy
      • Telehealth
    • For our visitors
      • Visiting hours, rules and tips
      • Enquiring about a patient
    • Getting to Hospital, parking information and facilities
      • Rotorua Hospital
      • Taupō Hospital
      • Children's Health Hub - Te Aka Mauri
    • Support for patients and visitors
      • Key support person and patient advocates
      • Interpreters
      • Spiritual support and hospital chaplains
      • Social Workers
      • Emergency accommodation
      • Te Aka Matua Service
  • Our Services Ā Mātou Ratonga
  • For Health Professionals Mā ngā Ringa Ngaio Hauora
  • News & Publications Ngā Kawepūrongo me ngā Pānuitanga
  • About Us Mō Mātou
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Your patient rights and privacy

Summary of your rights and privacy as a patient and what to do if you have concerns.

Health and Disability Services

Consumer rights

Your personal information and privacy

Keeping your information secure

Consumer concerns and service issues, complaints and compliments

We value your feedback

Patients, Visitors and Whānau

  • For our patients
    • Your appointment
    • Your hospital stay
    • What to bring
    • Travel Assistance
    • Your patient rights and privacy
    • Telehealth
  • For our visitors
  • Getting to Hospital, parking information and facilities
  • Support for patients and visitors
  • Are you eligible for publicly funded health and disability care?
  • No smoking or vaping

Useful links

Get In Touch

  • Contact Us (external link)
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Useful Links

  • Our Services
  • Telehealth
  • What to bring

Our Locations

  • Rotorua Hospital
  • Taupō Hospital
  • Children's Health Hub - Te Aka Mauri

Links to Health Websites

  • Healthpoint (external link)
  • Ministry of Health (external link)
  • Toi Te Ora (external link)
  • Health & Disability Commissioner (external link)

Standard links

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