Nurses at Health NZ public hospitals and health services plan to strike from 7am to 11pm on both Tuesday 2 September and Thursday 4 September. Emergency departments will be open for emergencies only.
GPs, after-hours and urgent care clinics, and other community health providers are not affected by the strikes and will continue to operate as normal.
Industrial action — Health New Zealand | Te Whatu Oraexternal link
Being in hospital can be a worrying time. If you or your whānau (family) have any questions or concerns, start by talking with the nurse in charge. You also have the right to make a complaint about any aspect of services provided.
If talking to the nurse or person in charge of your ward has not solved your issue, there are other options.
If you are concerned you or a patient is getting sicker, use the Kōrero mai (talk to me) process.
You can send us feedback, complaints or compliments using our online form.
[LINK]Canterbury feedback form
The patient advocate service is independent of Health New Zealand | Te Whatu Ora. It is a free service and provides:
Nationwide Health and Disability Advocacy Serviceexternal link
Phone: 0800 555 050external link
Christchurch office phone: 03 377 7501external link
You can go directly to the Health and Disability Commissioner's Office with your concerns.
A hospital social worker may be able to help if you or your relatives have:
Complaints provide us with an opportunity to review and improve our services.
We will acknowledge your complaint within 5 working days of receiving it.
We try to investigate your complaint within 20 working days from the date of acknowledgement. We will tell you if this will take longer and the reasons why.
