Lakes DHB Consumer Participation Framework ...consumer led and unique
A new Lakes DHB Consumer Participation Framework aims to help mental health services and staff understand what consumer participation is and to explore ways to effectively facilitate consumer participation in all levels of the organisation.
Lakes DHB Consumer Advisor Jordy Bealing says the framework has been led and developed by consumers and is unique in the country.
“I’m especially proud of this because its developed by consumers and is purely a consumer led project. I’m really, really proud of this. It’s an example of consumer development; something to say we are here and we have a voice and it’s important and this is how you use it. Service users voice should be central to show you value them…it’s a quality improvement initiative.”
Jordy says the framework has been developed to strengthen the consumer voice in mental health and addictions service delivery by ensuring that people with lived experience of mental health and/or addictions are involved in the planning, implementation, and evaluation of services at all levels.
The Consumer Advisor, alongside members of the Consumer Advisory Group will be presenting several online workshops for team leaders/service managers across Lakes MH&A services (provider arm and NGO) in May, to provide an overview of Consumer Participation and how the framework can assist services and teams to increase consumer participation within their organisations, particularly in service design, policy development and governance.
The group is also available to visit services to discuss how consumer participation could be improved in the delivery of services and the day to day interactions that staff have with consumers and their whanau.
Click here to read more and see the workshop invitation details.