Who we are

A snapshot of who we are and what we do.

Te Whatu Ora Lakes serves a population of just over 110,000 and covers 9,570 square kilometres.

It stretches from Mourea, north of Rotorua, to Mangakino in the west down to Tūrangi in the south and across to Kaingaroa village in the east.

The major centres of population are Rotorua and Taupō and the main smaller communities are Mangakino and Turangi.

The principal iwi (Māori tribal groups) in the Lakes  DHB district are Te Arawa and Ngāti Tūwharetoa. A significant number of Māori living here affiliate to iwi outside the district.

There are two territorial local authorities within Te Whatu Ora Lakes boundaries – Rotorua Lakes and Taupō.

The executive offices of Te Whatu Ora Lakes are located in Rotorua on the Rotorua Hospital campus.

What we do

Te Whatu Ora Lakes is responsible for the provision (or funding the provision) of the majority of health services in the Lakes district.

These services in our district include:

  • Two hospital sites (Rotorua and Taupō)
  • Nine continuing care facilities – in addition we have one Hospital Specialist Services – Psychogeriatric Unit
  • One mental health inpatient facility
  • Four community bases for mental health (iCAMHS (Infant, Child and Adolescent): Adult community at Rotorua and Taupō; and Mental Health Service for Older People Rotorua
  • 14 aged related residential care facilities (rest homes)
  • 18 pharmacies (11 Rotorua, 6 Taupō, 1 Tūrangi)
  • 21 GP practices (5 Taupō/Tūrangi/Mangakino and 16 Rotorua)
  • 12 Māori providers, one of which also looks after Pacific interests
  • Two primary health organisations


Te Whatu Ora Values

We have three organisational values:

Manaakitanga: Respect and acknowledgement of each other's intrinsic value and contribution

Integrity: Truthfully and consistently acting collectively for the common good

Accountability: Collective and individual ownership for clinical and financial outcomes and sustainability

Our vision is:  Healthy Communities – Mauriora!

Position Statements

Click here for all position statements held by the organisation