Consumer and Whānau Advisory Service

Working with consumers to provide a better service

What is the Consumer and Whānau Advisory Service?

These are roles designed to influence change at a systems level under the framework of Te Ara Tauwhirotanga - the Te Whatu Ora Lakes Mental Health and Addictions Model of Care. 

Through the advisory service roles service users and their whānau can provide feedback and needs when accessing these services.

Consumer Advisor

People with lived experience have an important role to play to make sure the Te Whatu Ora Lakes Mental Health and Addiction Service is service-user focused, with an emphasis on recovery and wellness.

The Consumer Advisor runs a Consumer Advisory Group to make sure people with lived experience of mental health and/or addiction are involved in the planning, implementation and evaluation of mental health and addiction services.

The Lakes Consumer Advisory Group oversees the development of tools and resources to support mental health and addiction service providers to engage effectively with people who use their services.

It aims to improve service users’ knowledge of their rights and expectations of mental health and addiction services in the Lakes region.

For more information about or to join the Lakes Consumer Advisory Group call LinkPeople on 0800 932 432 ext.2 or email or

Whānau Advisor

Mental health and addiction services work best when they include whānau, giving them access to services that support their wellbeing.

The Family/Whānau Advisor connects mental health and addiction services with people using those services and their whānau, to actively promote input from whānau into the service.

The aim is to see whānau included, consulted and supported at every step of a person’s mental health and addiction journey.

  • Services need to be responsive to the needs of whānau.
  • All services engage whānau throughout the process, providing the right support, information and advice.

For more information about Family/Whānau inclusion, call LinkPeople on 0800 932 432 ext.2 or email