Te Ara Tauwhirotanga

A new model of care for mental health and addictions in Rotorua and Taupō

A model of care informs the end user of a service/system and gives them a sense of what they can expect from it in the future.  It describes what’s most important as a service user to improve their wellbeing. 


The model of care is named Te Ara Tauwhirotanga to echo the aspirations of the community that services and systems are designed to “act with kindness.”

Te Ara Tauwhirotanga has influenced the design of the new mental health inpatient facility.

It's also provided a framework against which service solutions are designed and evaluated, with future commissioning (contracts), influenced how the DHB interacts with other agencies to influence their approaches to protecting, promoting and strengthening wellbeing and how the DHB will invest in the future. 

The colours reflect the Lakes region; the green reflects the maunga, forests and outdoors; the red reflects the geothermal nature of the area and the blue reflects the sky and lakes.

The centre picture, depicting faces with pressed noses (hongi) represents people being at the heart of everything and speaks also to connection.

The second circle around the centre faces incorporates elements of the traditional Te Arawa and Tuwharetoa designs representing Te Pupu and Te Hoata, sisters of Ngatoroirangi the tohunga of the Te Arawa canoe.  When Ngatoroirangi was climbing the summit to Tongariro he faced many challenges, including a blizzard.  Seized by the snow, he called to his sisters Kuiwai and Haungaroa to send fire.  Upon hearing the calls of their brother they sent two demigod siblings; Te Pupu and Te Hoata to take heat to their brother.